Contact Racing WA
General Inquiries
| Description | Contact details for Racing WA |
| info@rwwa.com.au | |
| Website | racingwa.com.au |
| Phone | (618) 9445 5333 |
| Address | In person: 18 Hasler Road Postal: 14 Hasler Road Osborne Park WA 6017 Office opening hours: 8am - 4pm |
Racing Contacts
Please contact the following departments for nominations, acceptances, scratchings, gear changes and stable returns.
Greyhound
| Description | Contact details |
| Greyhound Trainers' Service Centre | (08) 9445 5287 |
| Greyhound 24-hr Nomination Service | (08) 9445 5288 |
Harness
| Description | Contact details |
| Harness Trainers' Service Centre | (08) 9445 5267 |
| Harness 24-hr Nomination Service | (08) 9445 5268 |
| Stewards Weekend Scratchings Only | (08) 9445 5157 |
Thoroughbred
| Description | Contact details |
| Racing Australia Service Centre | 1800 138 704 |
| Racing WA Racing Department | (08) 9445 5277 |
Licensing and registration
| Description | Contact |
| Racing Services and Licensing | (08) 9445 5558 licreginfo@rwwa.com.au |
Stewards Contacts
| Description | Contact details |
| Thoroughbred | (08) 9445 5570 stewards@rwwa.com.au |
| Harness | (08) 9445 5237 RWWAHarnessStewards@RWWA.com.au |
| Greyhound | (08) 9445 5110 RWWAGreyhoundStewards@RWWA.com.au |
Finance contacts
| Description | Contact details |
| Thoroughbred, Harness and Greyhound Stakes | (08) 9445 5558 |
Complaints to Racing WA
Objective
This policy is a guide and sets out the principles that Racing WA Integrity staff have adopted for the management of information, feedback, compliments, suggestions or complaints received in relation to any service, issue or action concerning racing integrity.
Racing WA recognises that we are accountable for our actions and decisions and are committed to effective and efficient complaint handling whilst recognising the need to be fair and open when dealing with complaints.
Racing WA acknowledges that all community members and stakeholders have a right to complain about us and seek remedy where they are dissatisfied or concerned about a particular issue or feel that their expectations of Racing WA are not being met.
Reporting Information and Complaints
Should you wish to provide information or make a complaint regarding an integrity related issue you may contact the office as listed below. You may request that your identity remain anonymous and not be shared outside of the Racing Investigations Unit.
Should you wish to remain anonymous, you may report an integrity related issue directly to the Racing Integrity Hotline. The Racing Integrity Hotline is attended to by members of the Integrity Investigation Unit to receive information provided by members of the public and the racing industry in the strictest of confidence.
How to Lodge a Complaint
Information and complaints from any person that impacts upon the integrity of thoroughbred, harness or greyhound racing in WA will be accepted in whatever form available including, in person to Racing WA Stewards and Investigators, in writing, by telephone to the integrity message service or by email to the racing integrity unit.
Matters to which this policy applies include, but is not limited to, horse welfare issues, dog welfare issues, positive prohibited/banned substance results, serious/sexual assaults on racing participants, contravention of race day rules, non-urgent animal welfare complaints, sexual/verbal harassment, race day medication issues, misconduct, financial or property dispute, or intelligence.
Contact Details
Initial Assessment and Investigation
When a complaint is received by any member of the Racing Integrity Division it will be referred to the Investigation Unit for initial assessment and, as appropriate, delegation for investigation and response.